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It also pays to double check in the item's products description on the website as some products have shipping times of up to 7-10 working days or occasionally longer for custom made products or products from overseas. We aim to dispatch orders of in stock items as soon as we can - most of the time that is the same or next working day but occasionally it can take 2-3 days as we are only a small team and some weeks are busier than others. We haven't received a dispatch confirmation email yet? In the dispatch confirmation email and on your order confirmation page on the website (a link to this page is on your order confirmation email) you should be able to see a link to the courier company's website and live tracking updates so you can follow its progress to you - there is also a contact phone number for the courier company on that page should you wish to enquire about the status of your order.

However, occasionally courier companies do make errors and that can lead to a day or two delay. South Island deliveries can take up to 2-3 working days and rural deliveries can take an extra day or two on top of that. Most orders should get to you the next working day. We have had an email saying our order is on the way, but it hasn't arrived yet?

Please note, there are some exceptions to this, such as some fragile items, furniture and products on sale. We will process your store credit (of the value of the product excluding shipping costs) as soon as we receive it. Sure! We completely understand that sometimes buying online can be tricky and some things need to be seen in-situ for a decision to be made! Unfortunately we're not able to refund items unless they are faulty and no replacements are available, however we are more than happy to issue you a store credit which has no expiry so you can use it any time! We just require you to send it back to us within 7 days of receipt of the order in the original packaging and condition and all swing tags / labels etc still attached. If you are needing an order before a specific date, please get in touch with us before you place the order and we'll ensure it is fast tracked for you!Ĭan we return products if they're not quite right? We can send overnight to South Island and Saturday deliveries are definitely doable too - just let us know! Please bare in mind we only a small team and although we process orders as soon as we can, occasionally they can take a little longer than these time frames. For rural addresses please allow an extra 1-2 working days. We aim to dispatch orders within 1-2 working days, then courier is usually overnight for North Island deliveries and 2-3 working days for South Island deliveries.

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Please feel free to get in touch if you have any queries about international shipping! Most items we can definitely ship internationally, some things (particularly fragile or oversized items) may not be able to be shipped, or may cost a little extra to send. Shipping to Australia is $18 flat rate for all orders under $200, orders over $200 are free (excluding oversized items - we will contact you with a shipping quote) Within NZ, all overs over $100 are shipped free of charge (excluding some oversized items - in which case we will calculate your shipping cost when we receive your order) if your order is under $100 it is just $7 flat rate nationwide.

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